Clear answers before you trade.
Find practical information about accounts, market pricing, leverage, margin, orders, funding and platform access.
Accounts & access
Getting started
How do I create an AegeanOil account?
Choose Register, complete the required account details and provide a valid referral code. After your account is created, sign in with your username or email and password.
Which markets are available?
The platform can display Forex, crypto, commodities, indices and stocks. Instrument availability and market status can vary by data coverage and administrative configuration.
Can an agent or manager access my account?
Only an assigned agent or manager can act for a client, and only within the permissions of that role. Administrators control assignments and platform-wide settings.
What should I do if I cannot sign in?
Check your login details and browser connection first. If the problem continues, contact support and provide your username or registered email—never send your password.
Trading
Prices, margin and orders
What are Bid, Ask and Spread?
Bid is the price at which a sell order is executed and Ask is the price at which a buy order is executed. The difference between those two prices is the spread.
What is Locked Margin?
Locked Margin is the amount reserved to support open positions. It is not removed from cash balance, but it reduces the Free Margin available for new positions.
What is Free Margin?
Free Margin is the equity remaining after Locked Margin is reserved. A trade is rejected when there is not enough Free Margin for its required margin and applicable opening costs.
How do Take Profit and Stop Loss work?
They are optional target prices attached to a position. Take Profit is intended to close at a chosen gain level and Stop Loss at a chosen loss level, subject to price availability and execution conditions.
What is an overnight swap?
An overnight swap is a financing adjustment applied when an eligible position remains open past the configured daily rollover time. Rates can differ by market and by buy or sell direction.
Funding & safety
Deposits and withdrawals
How do bank deposits work?
Open Funding after signing in, select an available bank method and use the displayed account details and payment reference. Each request has a visible status while it is reviewed.
Which details are required for a bank withdrawal?
The withdrawal account form asks for the account name and IBAN. Requests may be held for review before the status is changed by an authorised role.
Will support ask for my password?
No. Do not disclose your password, one-time security codes or full card credentials to anyone. Report any suspicious request directly to support.
Leverage magnifies gains and losses. Make sure you understand the instrument, contract size, margin requirement, spread and overnight costs before placing a trade.