Client service
Supports onboarding, funding questions and day-to-day account enquiries with a direct, documented process.
Company
Market technology with a human point of view.
Our teams bring client service, market operations, technology and risk controls together around one clear trading experience.
How we work
One platform, shared responsibility
AegeanOil is organised around the people who use the platform. Clear account ownership and role-based access help every request reach the right team without exposing information to the wrong person.
Market operations
Maintains instruments, pricing settings, contract data and the operational controls behind each market.
Risk & controls
Defines access permissions and reviews the safeguards around leverage, margin, funding and trade management.
Platform engineering
Builds the dashboards, shared price cache, account workflows and responsive tools used across the platform.
Relationship management
Managers and assigned agents work with their own client groups using carefully limited role permissions.
Product experience
Turns complex market information into a focused interface that works across desktop and mobile.
Our principles
Clarity before complexity
- Show key prices, costs and account effects before a trade is confirmed.
- Keep client access separate from management and administrative permissions.
- Communicate risk in plain language and avoid promises about market outcomes.
- Design every workflow to remain understandable on smaller screens.
Need to reach the right team?
Send your account or platform question to support@aegeanoil.ch, and include only the information needed to identify your request.